About the HealthLine

What is the HealthLine?

The HealthLine is a confidential and free telephone line staffed by experienced Registered Nurses. It is available to all residents of Newfoundland and Labrador, of any age. Call 811 at any time, day or night, to speak to a Registered Nurse. They are always there for you.

The HealthLine can help you decide what steps to take to manage your physical and mental health, and the health of your family. HealthLine nurses can also provide information about health services in your area, and answer questions you may have about health-related topics.

Health advice and information is now at your fingertips. The new 811 telephone number and mobile app means all residents of the province have fast, easy access to the HealthLine and its expert advice.

The HealthLine is accessible to the hard of hearing through TTY and to non-English speaking residents by dialing 811.

What can I call about?

Symptom advice

We all experience health concerns from time to time. Maybe you recently had surgery, you have a headache that will not go away, you fell and hurt your hip, or your baby has a rash…and you are not sure what to do.

Maybe you are living with a chronic disease, like diabetes or heart disease, that you are trying to manage by yourself at home.

No matter what your symptom, the HealthLine nurses will give you expert advice about the best approach to care and what to do next.

Examples of symptoms people call about:

  • Chest pain
  • Vomiting
  • High Blood Pressure
  • Diarrhea
  • Abdominal pain
  • Headache
  • Diabetes – high or low blood sugar
  • Rectal Bleeding
  • Heart rate/Heartbeat questions
  • Dizziness
  • Anxiety
  • Swelling
  • Rash
  • Reflux

Health Questions

You may be a teen with an embarrassing question, a first time mom feeding a newborn, or a senior with questions about preparing for a colonoscopy. No matter what your question is or where you are in life, the HealthLine nurses can help.

Examples of health topics people ask the HealthLine about:

Health for everyone

  • First aid
  • Disease prevention
  • Blood test questions
  • Screening Tests
  • Post-surgery questions
  • Vaccinations
  • Signs and Symptoms
  • Diet, nutrition, and healthy eating
  • Communicable disease and risk

Women’s Health

  • Breast cancer
  • Breastfeeding
  • Breast screening
  • Cervical screening
  • Depression
  • Irregular Periods
  • Pregnancy
  • Miscarriage
  • Menopause

Men’s Health

  • Colon cancer
  • Testicular cancer
  • Prostate cancer
  • Cancer screening
  • Heart disease
  • High blood pressure
  • Sexually transmitted infections
  • Sexual Dysfunction
  • Depression

Teen Health

  • Anxiety
  • Bullying
  • Contraception
  • Depression
  • Healthy Eating
  • Injuries
  • Menstruation
  • Pregnancy
  • Sexually transmitted infections

Infant and Children’s Health

  • Allergies
  • Anxiety
  • Bullying
  • Breastfeeding
  • Infant feeding
  • Introducing solid food
  • Healthy eating
  • Medications
  • Vaccinations

Seniors’ Health

  • Alzheimer’s disease
  • Cataract Surgery
  • Dementia
  • Early disease detection
  • Elder abuse
  • Flu
  • Healthy eating
  • High blood pressure
  • Medications

Mental Health and Addictions

Without mental health, there is no health. The HealthLine nurses are there to listen, provide support, and offer suggestions to help you or your loved ones. They will help connect you with services in the community, and with your consent, will call you back to check in and see how you are feeling. HealthLine nurses may also refer you to the Mental Health Crisis Line if necessary.

Examples of Mental Health and Addictions concerns that people call about:

  • Alcohol Use and Abuse
  • Anxiety and Panic Attack
  • Bipolar Disorder
  • Depression
  • Substance Abuse and Dependence
  • Insomnia
  • Postpartum Depression
  • Schizophrenia
  • Smoking – Tobacco Abuse and Dependence

Find a service

There are often services within the healthcare system, or within the community, that you may not be aware of. The HealthLine keeps an up-to-date listing of all services available in the health care system and in the community. Simply call 811, use the search tool below, or download the app to your mobile phone to find services close to you.

Find a service

Healthy Eating

Healthy eating is a key factor in promoting good health for everyone, at all stages of life. However, there is a lot of misinformation out there which can be confusing. The HealthLine nurses can help answer your questions, or direct you to sources of expert advice within the community.